Advance Auto Parts

They sold me the wrong battery for my wife’s vehicle and then refused to accept the return when I brought it back two days later. This was the same battery that they told me would fit in my wife’s vehicle. It does not. The battery was a $300 purchase and they are refusing to take it back. Not only is this terrible customer service, but the audacity of them to refuse to fix their own mistake is astounding. To make matters worse, store employee Nick was extremely rude the entire time. Gesturing to a yellow sign with tiny font by the door and telling me there is no refund policy on batteries etc. Well if there is no refund on batteries, they should verify they are selling you the correct one BEFORE giving you some crap you can’t use nor return. ABSURD. I’d go -1 stars if i could.

I had gone to AutoZone down the road and they couldn't get my front wipers off. I then went to Advanced Auto and the store manager Jamie was outside. His store was closed due to flooding. But I explained what happened and he was able to get my wipers off! I gave him cash as his system was down due to the flooding of his store. Thank you so much for being there and for the INCREDIBLE customer service. Never going anywhere else again!!!

This place is far superior to Autozone across the board. They always have the better deal, the better parts, more selection for tools and parts as well. The guys r easy to work with and this place is my new go to after dealing and wasting my time with Autozone for years.

You try your best to help local businesses and not buy everything on line, but when you stand in front of the counter looking for help, and two employees are standing behind the counter and totally ignore that you even exist, why would you ever want to shop here. Now to be clear, one guy was looking at the computer. The other guy was standing by him looking at the guy , not the computer. Now I don't expect anyone to drop what they are doing to help you, but I would have appreciated having my existence acknowledged and being told that they would be with me in a minute or two. That would be fine. But I wasn't acknowledged until I walked out of the store for the final time. This is why stores can't stay open.

Very friendly staff. I had ordered the wrong lights and the guy called Lee was very helpful helped me find and replace my light. Went out of the way to help me with things the store normally wouldn’t do like change my light and exchange my item

Great customer service. Great selection. Clean and very organized

I like advance they generally can get the parts you need for any vehicle if they don't already have it in stock and their parts fit better and work longer than some of the other places I got a higher guarantee rating with them than I do it other places guaranteed the parts of work and fit for a long time to come One of my number one go to places

Turn your back and run! Staff (including the manager) is very unhelpful, they refuse to search the computer system to find something as basic as 5w40. Refuse to look for other stores. They instead keep trying to push me to use mobile1 5w30 (completely wrong oil) when I already had 6 quarts of penzoil 5w40.